Any items ordered from 1st November - 23rd December 2020 are eligible for return/exchange up until 31st January 2021.
We know that our products make perfect Christmas gifts, so the usual 28 day return period isn't quite right at this time of year. That is why we will accept returns for any items that are new, unused and in the condition they were sold, right up until 31st January 2021, so you can give that gift in full confidence, knowing they can change the colour later if they need to!
We offer Free Return Shipping via Royal Mail on all UK orders. We take pride in only selling the best slim wallets, so the chances are that you aren't going to want to return yours. However, we get that for a variety of reasons, occasionally people do need to, so we have made our returns process as simple and painless as possible to give you complete peace of mind when shopping with us.
We aim to issue refunds on returns within 3-7 days of receipt of the item back into our returns department.
The short and simple policy is that as long as your item is still new and in the condition it was received, with all packaging, you can return it to us within 28 days for a full refund, exchange or store credit - no questions asked. Simple!
If you do think you will need to return the wallet, please take care not to scratch and scuff the leather - we cannot accept returns on items that have been visibly scratched or damaged. Please check out our complete returns policy for the full run-down.
Please note, we cnnot accept returns for personalised items.
All returns are free via Royal Mail’s online Tracked Returns service. You will need to go online, print and attach the label to your parcel in order to send it back to our returns department. If you do not have a printer you can still use Royal Mail’s Tracked Returns service by receiving a QR code to your smartphone and presenting the QR code at the post office. Follow this link to create your label/QR code.
Step 1: Create a returns slip at the Royal Mail Website.
Step 2: Follow the instructions & make your returns label.
Step 3: Attach your returns label to the front of your package (or take your QR code to the post office to have them print a label) and include inside the parcel whether you would like a Refund, Exchange or Store Credit.
Step 4: Take the package to any Post Office & return for FREE.
If you experience any issues, please get in touch with us via our contact page.
International customers are required to pay for the cost of returning items from outside the UK.
When returning, please include a note inside your return with the following information:
All international orders should be returned to:
Slim Wallet Junkie,
St. Loyes House,
20 St. Loyes Street,
Yes, we think paper receipts are old fashioned and a waste of trees, so we don't send them as standard. Don't worry though, simply include your order number when creating the label and we'll have everything we need. Alternatively simply print your Order Confirmation email and include this with your return package.
Great, please just let us know what product you would like to exchange for. If there is a price difference, we will reach out to you to sort any balance to be paid or refunded.
We aim to process returns within 3 to 7 days of receipt of the item back into our returns department.
If you choose store credit, we will issue a gift voucher to use on our site for the value of your returned items. This is usually best if you intend to purchase something else on the site, as it is instant rather than waiting for a refund to clear which can take up to 10 days.
Your local Post Office will be happy to print your returns label for you - simply complete the returns form on the Royal Mail website and show the QR code at the Post Office.